Returns Policy
RETURNS & EXCHANGES
We want you to love what you ordered.
Shopping for ethnic wear online isn't always straightforward — we get it. If something isn't right, we're here to make it easy.
Our Returns Policy
We accept returns within [X] days of your order being delivered, provided items are unworn, unwashed, and in their original condition with all tags attached.
Please note that [sale items / customised pieces / stitched garments] are final sale and cannot be returned.
How to Start a Return
Getting started is simple:
- Email us at [hello@chaiyaco.com] with your order number and reason for return.
- We'll send you a confirmation and return instructions within [X] business days.
- Pack your item securely and send it back using a tracked service.
- Once received and inspected, we'll process your refund or exchange within [X] days.
Exchanges
If you'd like a different size or style, we're happy to arrange an exchange subject to availability. Just let us know when you get in touch and we'll do our best to sort it for you.
Refunds
Approved refunds are returned to your original payment method. Please allow [X–X] working days for this to appear, depending on your bank.
Original shipping costs are non-refundable.
A note on sizing
We know sizing for lehengas, sarees, and shararas can feel uncertain — especially when you're buying for an occasion. Our size guide is there to help, and if you're ever unsure, drop us a message before you order. We'd rather help you get it right the first time.
[SIZE GUIDE] [CONTACT US]
Still have questions?
Reach us at [hello@chaiyaco.com] — we'll get back to you within [X] business days.