Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Returns Policy
Returns & Exchanges
We want you to love your Chaiya order.
As many of our garments are handmade, made-to-order or produced in limited quantities, we are unable to accept returns for change of mind or incorrect size selection. To help you choose the right fit, every product includes a detailed size guide, and our Customer Care team is always happy to assist before you place your order.
Our Returns Policy
We do not accept returns, refunds or exchanges once an order has been processed, except where an item is received faulty or incorrect.
The following are not eligible for return, refund or exchange:
* Change of mind
* Incorrect size selection or personal preference
* Sale items
* Custom-made, pre-order or made-to-measure garments
Faulty or Incorrect Items
Our quality control process ensures every garment is carefully inspected before dispatch. However, if you believe your item is faulty or you have received the wrong product, please contact us within 24 hours of delivery at hello@chaiyaco.com.
Please include:
* Your order number
* A description of the issue
* Clear photographs of the garment
Once your claim has been reviewed, we will work with you to provide the most appropriate resolution. Depending on the issue, this may include a repair, replacement or, in exceptional circumstances, an exchange for the same item (subject to availability).
Please note that slight variations in colour, embroidery, fabric texture, embellishments or other handcrafted details are a natural characteristic of artisan-made garments and are not considered faults.
Sizing
Shopping for occasion wear online can feel difficult, so we encourage all customers to refer to the size guide on each product page before ordering.
Depending on your preferred fit, tailoring may be required. By placing an order, you acknowledge that alterations may be necessary to achieve your desired fit.
If you’re unsure which size is right for you, please contact us before placing your order, we’re always happy to help.
Still Have Questions?
If you have any questions before or after placing your order, please contact us at hello@chaiyaco.com and we’ll get back to you as soon as possible.