Refund policy

Returns & Exchanges

We want you to love your Chaiya order.

As many of our garments are handmade, made-to-order or produced in limited quantities, we are unable to accept returns for change of mind or incorrect size selection. To help you choose the right fit, every product includes a detailed size guide, and our Customer Care team is always happy to assist before you place your order.

Our Returns Policy

We do not accept returns, refunds or exchanges once an order has been processed, except where an item is received faulty or incorrect.

The following are not eligible for return, refund or exchange:

* Change of mind
* Incorrect size selection or personal preference
* Sale items
* Custom-made, pre-order or made-to-measure garments

Faulty or Incorrect Items

Our quality control process ensures every garment is carefully inspected before dispatch. However, if you believe your item is faulty or you have received the wrong product, please contact us within 24 hours of delivery at hello@chaiyaco.com.

Please include:

* Your order number
* A description of the issue
* Clear photographs of the garment

Once your claim has been reviewed, we will work with you to provide the most appropriate resolution. Depending on the issue, this may include a repair, replacement or, in exceptional circumstances, an exchange for the same item (subject to availability).

Please note that slight variations in colour, embroidery, fabric texture, embellishments or other handcrafted details are a natural characteristic of artisan-made garments and are not considered faults.

Sizing

Shopping for occasion wear online can feel difficult, so we encourage all customers to refer to the size guide on each product page before ordering. 

Depending on your preferred fit, tailoring may be required. By placing an order, you acknowledge that alterations may be necessary to achieve your desired fit.

If you’re unsure which size is right for you, please contact us before placing your order, we’re always happy to help.

Still Have Questions?

If you have any questions before or after placing your order, please contact us at hello@chaiyaco.com and we’ll get back to you as soon as possible.