Terms of service

TERMS OF SERVICE

Last Updated: May 2026

Welcome to Chaiya Co. By accessing our website and purchasing from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

Throughout these Terms, "Chaiya Co.", "we", "our", and "us" refer to Chaiya Co. "You" refers to the user, customer, or visitor of our website.

1. GENERAL CONDITIONS

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.
  • The information you provide is accurate and complete.
  • You will not use our products or website for any unlawful purpose.

We reserve the right to refuse service to anyone at any time for any reason.

2. PRODUCTS & AVAILABILITY

We endeavour to display our products, colours, fabrics and details as accurately as possible.

However:

  • Colours may vary slightly depending on your device or screen settings.
  • Due to the handmade or embellished nature of certain garments, minor variations may occur.
  • Product measurements are approximate and may vary slightly.

All products are subject to availability.

We reserve the right to discontinue any product at any time without notice.

3. PRICING

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

Prices include UK VAT where applicable.

We reserve the right to:

  • Change prices without prior notice.
  • Correct pricing errors or inaccuracies.
  • Cancel orders affected by pricing errors.

If an error occurs after you have placed an order, we will contact you before processing.

4. ORDERS

Once an order is placed, you will receive an email confirmation.

This confirmation does not constitute acceptance of your order.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud, resale, or misuse.

A contract between you and Chaiya Co is only formed once your order has been dispatched.

5. PRE-ORDERS

Certain products may be offered on a pre-order basis.

Where applicable:

  • Estimated dispatch dates will be clearly stated.
  • Dispatch timelines are estimates only.
  • Delays may occur due to manufacturing, shipping or customs processes.

We will make reasonable efforts to keep customers informed of significant delays.

6. SHIPPING & DELIVERY

Delivery times are estimates and not guarantees.

Chaiya Co is not responsible for delays caused by:

  • Courier services
  • Customs clearance
  • Weather conditions
  • Industrial action
  • Events outside our reasonable control

Risk in the products passes to you once delivery has been completed.

7. INTERNATIONAL ORDERS

Customers ordering outside the United Kingdom may be responsible for:

  • Import duties
  • Customs charges
  • Local taxes
  • Handling fees

These charges are determined by your local authorities and are not included in your purchase price unless explicitly stated.

8. RETURNS & EXCHANGES

Please refer to our Returns Policy for full details.

As a general rule:

  • Items must be returned unworn, unwashed, undamaged and with original tags attached.
  • Returns must be initiated within the timeframe stated in our Returns Policy.
  • We reserve the right to refuse returns that do not meet our requirements.

For hygiene reasons, certain items may be non-returnable.

9. MADE-TO-ORDER ITEMS

Where products are made to order, customised, altered, or produced specifically for a customer:

  • Orders cannot be cancelled once production has begun.
  • Such items may not be eligible for return or exchange unless faulty.

Any exceptions will be stated on the product page.

10. INTELLECTUAL PROPERTY

All content on this website is owned by Chaiya Co and is protected by intellectual property laws.

This includes:

  • Logos
  • Branding
  • Product photography
  • Graphics
  • Website design
  • Copywriting
  • Videos
  • Social media content

You may not reproduce, copy, distribute or exploit any content without prior written consent.

11. USER CONTENT

If you submit reviews, photographs, testimonials, social media content or other materials to us:

  • You grant Chaiya Co a non-exclusive, royalty-free licence to use, reproduce and publish that content.
  • You confirm you own the rights to the content submitted.

We reserve the right to remove any content at our discretion.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Chaiya Co shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits
  • Loss of business opportunities
  • Loss of data

Our total liability relating to any order shall not exceed the amount paid for the product concerned.

Nothing in these Terms excludes liability that cannot legally be excluded under UK law.

13. WEBSITE ACCURACY

We aim to keep all information on our website accurate and up to date.

However, we do not guarantee that:

  • Product descriptions are always error-free.
  • Information is complete or current at all times.
  • The website will operate uninterrupted.

We reserve the right to amend content without notice.

14. PRIVACY

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information in accordance with that policy.

15. FORCE MAJEURE

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including:

  • Natural disasters
  • Pandemics
  • Government restrictions
  • Supply chain disruptions
  • Industrial disputes
  • Transportation failures

16. GOVERNING LAW

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. CONTACT US

For any questions regarding these Terms of Service, please contact:

Chaiya Co
Email: hello@chaiyaco.com
Website: www.chaiyaco.com